Terms of Use

The website and AI Instalater WhatsApp platform are provided by SERBIA ART DOO, Milutina Milankovića 7Đ, 11070 Belgrade, Serbia; PIB / Tax ID: 106663149; MB / registration no.: 20655356. Contact: djordje@ainstalater.com. AI Instalater is our brand and AI Instalater Messaging is our Meta application for connecting business accounts.

These terms describe website and business-platform use. A paid engagement begins only when an authorized person accepts the relevant offer or agreement. Browsing, making an inquiry or connecting an account does not authorize undisclosed prices or automatic charges. A specific written agreement takes precedence on matters it specifically addresses, subject to mandatory law and applicable provider rules.

Agreed features may include Meta WhatsApp Cloud API connections, a client portal, knowledge sources, AI and quick replies, voice transcription, human handoff and business integrations. Availability depends on enabled features, completed setup, permissions and rules of Meta and other providers.

Website examples are illustrative. We do not guarantee Meta approval, business verification, display-name acceptance, a credit line, template approval or unlimited message delivery. We are not Meta and do not claim unconfirmed authorized-partner status.

Clients must own or be authorized to manage the accounts, numbers and content they connect. Clients retain their Meta business resources and rights to their data; connection does not transfer ownership to us. Permissions are granted through Meta's process, including Embedded Signup where available.

Do not share Meta passwords with us. Protect portal access, use available two-factor security and report suspected unauthorized access. You may revoke integration permissions through Meta; doing so may stop the service but does not itself delete all stored information or cancel a contract.

Clients are responsible for accurate business information, lawful content, user notices, required consent and honoring requests to stop messages. They must comply with applicable WhatsApp Business terms, Messaging Policy, template rules and communications limits.

Spam, fraud, impersonation, unauthorized access, circumventing restrictions, unlawful processing and compromising service security are prohibited. We may proportionately restrict access for protection or legal compliance and provide notice when lawful and feasible.

AI responses may be inaccurate or incomplete. Clients approve knowledge sources, business rules and automation, and test them before use. Clients provide operators for cases requiring human judgment and inform users when they are interacting with automation.

The service is not intended for emergencies, professional medical, legal or financial advice, or autonomous decisions with legal or similarly significant effects. Financial commitments, bookings and other significant actions require agreed verification and approval rules.

The offer or agreement specifies setup fees, subscription, included usage, unit rates or provider-cost markup, currency, taxes, limits, top-ups, payment deadlines and cancellation. Our charges may include service fees and markup and need not equal Meta's or an AI provider's underlying cost.

Where consolidated billing is agreed and provider payments by us are enabled, clients pay us under the agreed pricing. Any direct provider charges must be disclosed before activation. Consolidated billing does not imply an approved Meta credit line.

Pricing changes, overages and top-ups follow the agreement; new rates are not applied retroactively. Connecting an account does not trigger automatic charging. Cancellation, unused-credit refunds and final settlement follow the contract and mandatory legal rights.

Clients retain rights to their content and authorize processing only as needed for the agreed service. They must have authority to supply documents, contacts and other information. Controller/processor roles, instructions, safeguards and subprocessors must be addressed in an appropriate data-processing agreement before such processing.

The /privacy page explains processing; /data-deletion explains deletion. A deletion request and subscription cancellation are separate processes; say explicitly if you request both.

Operator content, design and software are protected by applicable law. You may browse, share links and save pages for internal use. Commercial reproduction or presenting our branding as your own requires appropriate rights or written permission. Third-party rights remain with their holders.

Meta/WhatsApp, Cloudflare, OpenAI, Spline and other providers have their own terms. Outages, policy changes or revoked permissions may affect the service. Uninterrupted availability is not guaranteed; specific support and availability commitments apply only if agreed.

Termination includes arranging access revocation, any export, deletion and required retention under the agreement and law. Clients may request export instructions before shutting down an integration.

Website information does not promise a particular business outcome. Liability for paid services follows the relevant agreement and applicable law. Nothing excludes liabilities or rights that cannot legally be excluded.

Updated terms carry a revision date. Material service changes are communicated and agreed where required; publication alone does not retrospectively amend earlier obligations. Serbian law applies without excluding mandatory protections under other applicable law. Send questions or complaints to djordje@ainstalater.com.